Chat icons explanation

Spike email is the first Conversational email that turns your existing email into simple chat like conversations. Spike’s read receipts help transform your email to a more chat-like style.


Here is a brief explanation of Spike’s chat icons:


Green tick
– your message was sent

Green eye – your message was seen by the recipient. 

Green eye in Groups – the green eye means it was read by at least 1 member of the group.

Grey upward arrow – the message is being sent. 

Blue tick and eye – if the message you sent has a blue tick or eye then it means message encryption is on.  

Red exclamation mark – your message was not sent. 


Troubleshooting: Try again and if problems persist, contact us at

Currently it’s not possible to turn this feature off.

We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎