Understanding Spike messages

Green tick – your message was sent

Green eye – your message was seen by the recipient. 

Green eye in Groups – the green eye means it was read by at least 1 member of the group.

Grey upward arrow – the message is being sent. 

Blue tick and eye – if the message you sent has a blue tick or eye then it means message encryption is on.  

Red exclamation mark – your message was not sent. 


Troubleshooting: Try again and if problems persist, contact us at chat@spikenow.com

Related Articles

We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email at and we’ll be happy to help 😎