Understanding Spike messages
Spike email is the first Conversational email that turns your existing email into simple chat like conversations. To help this
Green tick – your message was sent.
Green eye – your message was seen by the recipient.
Green eye in Groups – the green eye means it was read by at least 1 member of the group.
Grey upward arrow – the message is being sent.
Blue tick and eye – if the message you sent has a blue tick or eye then it means message encryption is on.
Red exclamation mark – your message was not sent.
Troubleshooting: Try again and if problems persist, contact us at firstname.lastname@example.org
Currently it’s not possible to turn this feature off.