Privacy Policy

 

Chatflow Ltd. (“we” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive when you visit the Spike website at www.spikenow.com (the “Site”), register with Spike or use our services after undergoing the registration process (collectively “Spike” or the “Service”). By using the Service, or registering with Spike or visiting our Site, you are consenting to the terms and practices described in this Policy. We reserve the right to change this Policy. We will inform you of any such change by posting it on this page, with the effective date of any change clearly marked. You are advised to consult this Policy regularly for any changes.

 

At Spike, we take your privacy seriously and want this information to be as clear as possible. If you still have any questions about anything in this Policy talk to us at chat@spike.team.

 

1. What Data Do We Collect?

There are three basic categories of information we collect:

  • The information you choose to give us.
  • Information we get when you use our services.
  • Information we get from third parties.

 

Here’s a little more detail on each of these categories.

The Site collects personal information when you register with Spike, when you use the Service and when you visit Spike’s pages. Information which you submit to Spike during registration or performance of other actions at Spike, or when you use the Service may be recorded in Spike’s designated database (the “Database”).

 

When you use our Services we collect personal data about you, as described below. The term “Personal Data” means any data that enables a person to be identified. We collect Personal Data that you provide to us when you purchase our Service and register for a Spike account, such as your family name, first name, profile photo, postal address, email address, telephone numbers, date of birth, data relating to your transactions on the Websites, detail of your orders and subscriptions, payment information, such as payment card details (collected by our payment service provider), and any other information about you that you choose to provide us with. Alternatively, Spike may offer you to log in through a third party provider, e.g. using your Facebook account, in which case the terms and privacy policy of such third party service may apply.

 

When you visit our Website, our servers record information, including information that your browser automatically sends whenever you visit the Website. This log data includes your Internet Protocol address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.

 

In order to provide you with the Service, Spike may securely access or store your email address and password, your emails and other conversations and your contact list (including any public images attached to contacts in the list). Data may be deleted from our servers after a few days, and Spike will not be liable for any data deleted due to the passage of time. In addition, when you visit Spike or use the Service, we may periodically collect your device number or IP address (the location of your device on the Internet), track your geographic location, monitor installation and online behavioral information recorded during user sessions and technical data and related information (including but not limited to technical information about your device, applications installed on it, its operating system and your operator).

We may use cookies to collect information from our Site’s visitors and/or Service users. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use persistent cookies to save your username and login password for future logins to Spike or usage of our Service. We use session ID cookies to enable certain features of Spike and/or Service, to better understand how you interact with Spike and/or Service and to monitor usage of Spike and/or Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of Spike or all functionality of the Service.

 

When you communicate with us actively, for example, contact us with questions, comments or for purposes of feedback, information or customer/technical support, we may collect the information you share.. This may include your contact information and any other personal information you choose to provide through such communication. We may also collect such information when you ask to be included in our mailing lists as they may be available from time to time, or express an interest in hearing more about our offerings, in order to send you information in the future regarding us, our partners, related services, promotions or events. Another way we may actively collect your contact information is through surveys we may conduct from time to time in respect of our products. Participation and providing information in surveys is optional. All such communications may be publicly available and should reflect how much you want other users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage you to think carefully about what information about yourself you disclose in your comments or submissions.

 

2. How Do We Use The Data That We Collect?

We collect Personal Data for the following purposes:

 

  • To provide the Service and manage your access and use of the Services, including to process transactions with you, authenticate you when you log in, provide customer support, operate and maintain the Service, follow-up of the customer relations. This processing is necessary to perform the contract with you or to take steps prior to entering into a contract at your request, or it is necessary for our legitimate interests in responding to your requests.
  • To communicate directly with you, including by sending you newsletters, promotions and special offers or information about current products, current services, new products and services. This use of your data is in our legitimate interest in communicating with our customers about our products and services you may be interested in. You may at any time opt out of receiving such communications by (i) clicking the unsubscribe link included in all the emails you receive or (ii) contacting us as indicated under “Contact” section below. We will send you other information on our new products or services or other promotions only with your consent (and you have the right to withdraw your consent at any time).
  • To comply with our legal and regulatory obligations.
  • As necessary for certain legitimate business interests, which include the following:
    • To better understand how visitors interact with our Services and ensure that our Websites are presented in the most effective manner for you, and as part of our efforts to keep our Websites, network and information systems secure.
    • For providing, maintaining, protecting, developing, benchmarking and improving Spike’s offerings, in particular resolving any bugs and fixes, enhancing or improving features of existing products and developing new products and capabilities.
    • To conduct analytics to inform our marketing strategy and enable us to enhance and personalize our communications and the experience we offer to our users.
    • To manage unpaid invoices and possible disputes about the use of our products and services.
    • To share Personal Data within our affiliates and subsidiaries for internal administrative purposes.
    • If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, we will keep basic data to identify you and prevent further unwanted processing.
    • We may anonymize, de-identify and/or aggregate the information that we collect and use such anonymized, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners.

 

As used above, “legitimate interests” means, our interests in conducting our business, managing and delivering the best Services to you. We will not use your Personal Data for activities where the impact on you overrides our interests unless we have your consent or those activities are otherwise required or permitted by law.

  • With your consent, we use Personal Data about you where you have given us consent to do so for a specific purpose not listed above. For example, with your permission, we may publish testimonials or featured customer stories on our Websites to promote the Services, including names and profile photo of representatives of our customers alongside the testimonial.

 

We will inform you when requesting your Personal Data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data. While providing our Services, we may collect on behalf of our customers information related to our customers’ employees, customers, and other individuals. Our use of information on behalf of our customers is governed by our contract with the applicable customer and the customer’s own privacy policies. We are not responsible for the privacy policies or privacy practices of customers or other third parties.

 

3. How is Information Disclosed?

We will use your personal information only for the purposes outlined in this Privacy Policy unless we obtain your specific consent. We will not share your personal information with any third parties without your permission, unless:

 

(a) We are required to do so by law or when necessary to comply with a current judicial proceeding, a court order or legal process served on us, or when we believe in good faith that disclosure of information to government or law enforcement officials or private parties is necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable, or to report suspected illegal activity. In all cases, such information will only be disclosed in accordance with applicable laws and regulations.

(b) We employ third parties to provide or facilitate the Service (including without limitation hosting and marketing services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated to comply with this Privacy Policy.

(c) The Site may share any information with its respective employees, officers, directors, owners, agents, information providers, affiliates, licensors and licensees (collectively, the “Affiliates”) or with any site with which Spike’s activities shall be incorporated, completely or partially. (d) In the event of a sale (by merger, transfer of all or substantially all of our assets or otherwise), liquidation, bankruptcy or reorganization of our company, as required by the relevant parties engaging with us in such specific context. The party acquiring the information shall be bound by the terms of this Privacy Policy, as applied to such an entity.

 

In addition, we may provide aggregate statistics about users, sales, and other information to third parties for commercial or other purposes (including without limitation to deliver targeted advertising about other products and services, or provide recommendations of applications), but these statistics will not include any personally identifiable information (but may include non-personal data such as the country derived from the IP address, age, and gender).

 

4. Links and Third Party Service Providers

We do not exercise control over others that provide information, or over banners, other advertisements or links you may receive by email using Spike or the Service. These other parties may place their own cookies or other files on your device, collect data or solicit personal information from you, and follow different rules regarding the use or disclosure of personal information. We encourage you to read their privacy policies in advance.

 

5. Data Retention

Spike may retain your Personal Data for a period of time consistent with the original purpose of collection. For instance, we may retain your Personal Data during the time you have an account to use our Websites or Services, or as agreed in our subscription agreements, and for a reasonable period of time thereafter. We also may retain your Personal Data as necessary to comply with our legal obligations, to establish proof of a right or a contract, resolve disputes, enforce our agreements, in accordance with the law.

 

Your credit card information is stored no longer than the time necessary to allow the fulfillment of the transaction, except in the case of a subscription, to facilitate the payment of regular customers. In that case, credit card information is stored for the whole duration of your subscription and at least until the date at which you carry out your last transaction. Such storage is implemented by our secure payment service provider Stripe. By subscribing to our Services, you agree to this storage. Data relating to the visual cryptogram or CVV2 on the back of your credit card is not stored.

6. How is Information Secured?

We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of the information collected and against accidental loss or destruction of, or damage to, or misuse or alteration of your personal data, but cannot guarantee the security of your personal information.

 

7. Our Policy Towards Minors

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us.

 

8. International Processing or Transfer

Your information may be processed, maintained or transferred outside of your state, where the privacy laws may not be as protective as those in your jurisdiction. You consent to have your personal data transferred to and processed in England, UK and in other jurisdictions in which we may operate.

 

9. How Can You Contact Us?

Have any other questions? Want to just say hey? Or, any requests for access to your information, modification or correction of your information or questions in respect of this policy should be sent to chat@spike.team.

 

Last Modified: October 2018