Frequently Asked Questions
Absolutely! You can use Spike for free with a single email address. Turn your emails into chat and enjoy all the fun features in Conversational Email. You can create unlimited collaborative Notes and Tasks, chat with multiple people in Groups, and have unlimited 1 on 1 Video and Audio Calls.
With Spike’s Pro or Business plans you can use additional email addresses in your account, enjoy unlimited search history, get more storage, upload large files, and have more participants in your video calls.
Individuals, teams, freelancers and organizations have different needs. That’s why it’s free to get started with Spike. You can enjoy Spike’s Smart Inbox for free for a single email address.
If you’re part of a team, a business, or simply have multiple email addresses, or you’d like to have Video and Audio calls with more people, full search history, more storage, send large files or need priority support, then the Pro or Business Plans may be right for you.
We also offer special Enterprise plans for large teams. Contact our sales team to get a custom plan or figure out which plan is right for you.
Spike is the perfect place to enjoy a Smart Inbox, combining email, chat, calendar, video and audio calls, collaborative notes and tasks – all in one app.
If you’re an individual user who has 2 or 3 email addresses the Pro plan is for you.
If you’re using Spike at your workplace as part of a team or have 4 or more email addresses, then the Business plan is tailored for you.
Why do I have to pay for it?
We sell our service, NOT your data. We don’t show ads and we don’t sell or monetize your data in any way. In order to stay this way, we have a simple pricing structure in place for anyone who wants to use more than 1 email address on Spike or enjoy a range of collaborative tools.
If you need to add more email addresses and have hit your plan’s limit, need more storage in Notes/ Tasks, or have calls with a team or group of people, you can upgrade to the Pro or Business Plan.
We sell our service, NOT your data. We don’t show ads and we don’t sell or monetize your data in any way. In order to stay this way, we have a simple pricing structure in place for anyone who wants to use more than 2 email addresses on Spike or enjoy a range of collaborative tools.
Sure! You can add, change or remove email addresses at any time via the ‘My Account’ dashboard. Your account admin will still remain as the email address you initially upgraded with.
If you need help or have questions, just shoot us a message to email@example.com
Y-E-S! Our Spike for Students program provides Spike Pro for free, for students and educators. That way you can take class notes, create to do lists, and collaborate with classmates on Spike Notes, group chats, and calls.
If you experience issues subscribing your student email, send us a message to firstname.lastname@example.org with the subject line ‘Spike for students’. We’ll be happy to help out.
Yearly subscription plans can be canceled within 14 days of initial purchase. If you decide to cancel, your refund will be a prorated amount from the day of cancellation.
*Refund not valid for renewals*
If you experience any issues with this, please message us at email@example.com and we’ll be happy to help.
Monthly plans are non-refundable. When you cancel a monthly subscription, it will be effective from the end of the current billing cycle. You will continue to have access to the account for the remainder of the billing period.
Upgrading your storage allows you to upload, store and share more files and materials in your Notes and Tasks. You can upload photos, videos, receipts, documents and sheets, PDFs and more.