Frequently Asked Questions
An account is any single email address. There are two types of accounts: Personal and Business.
You can add as many accounts as you want to your Spike app.
Getting a pop up for a custom domain account that’s not business-related? Send us a message to firstname.lastname@example.org and we’ll help you out!
Absolutely! Personal accounts on Spike are free up to 15K messages. You’ll also get 20 Notes & Tasks, 10 Groups and 5 GB of storage.
Business accounts get 14 days for free. There’s no need to enter any payment information to start using Spike.
Individuals, teams, freelancers and organizations have different needs. That’s why it’s free to get started with Spike.
If you have a personal account you can sign up and get going with Spike for free.
If you have a business email with a custom domain, then the Solo Plan is right for you. It’s free to get started, so just sign in with your email and get going.
If you’re a part of a team, a company, or have multiple business emails, you can choose either the Team or Business Plans, depending on the number of email addresses you want to connect to Spike.
Not sure which plan to choose? Just send us a message to email@example.com and we’ll help you figure it out.
We will notify you by email in advance and you will get a message from us in your Spike app.
When your Free Trial ends, you will lose access to your Spike account, along with all Notes, Tasks, and Groups you’ve created.
If you’re on the Personal Free plan and you’ve hit the account limit, you can choose to upgrade to the Solo plan.
If you have a Business custom domain account and you’ve completed your free trial, you’ll need to subscribe to continue using Spike.
We sell our service, NOT your data. We don’t show ads and we don’t sell or monetize on your data in any way. In order to stay this way, we have a simple pricing structure.
We think better communication can greatly improve work and productivity and help create better connection between people. That’s why we offer Spike for free for Students.
Students get the Solo plan for free. So you can take as many class notes as you need and collaborate with as many classmates as you want with Spike Notes.
If you experience issues subscribing your student email, chat with us at firstname.lastname@example.org. We’ll be happy to help out 🙂
Spike is the perfect way to manage multiple accounts and you’ve come to the right place.
While our pricing structure is per account, we understand that 1 person with 5 accounts is not the same as 5 people with unique accounts.
If you’re the account-juggler type 🤹 , reach out to us at email@example.com so we can tailor a plan for you.
We also offer a special Enterprise plan for large teams (50+). Contact our sales team to get help with customizing a plan for you and your team.
If you’ve paid for a yearly subscription in the last 14 days and decide to cancel, you will get a prorated refund from the day that you cancel.
When you cancel a monthly subscription, it will be effective from the end of the current billing cycle. You will continue to have access to the account for the remainder of the billing period.
To cancel the account, the admin of the account should go to “My Account” > select “Change billing period” > select “Cancel subscription”.