Pricing

Spike is free to start with – whether you’re using a personal or a business email address – but as your needs progress, you’ll want to check out the premium plans to be able to store more collaborative Notes, upload more files, and join more groups.

Spike Pricing

 

Spike has a Free a plan for personal users, and Solo, Team, and Business plans for users with a business email address (custom domains). These plans are offered both monthly and yearly subscriptions. See our pricing page for more information on our plans.

 

The difference between a Personal and Business Account

An account is any single email address. There are two types of accounts: Personal and Business.

– Personal account: any email address that is not customized or is for personal use (Gmail.com, Yahoo.com, Outlook.com, etc), such as  you@gmail.com or you@yahoo.com.

– Business account: an email that has a custom business domain, such as you@businessname.com or you@yourcompany.com.

All Business accounts can use Spike for 14 days for free.  You can add as many accounts as you want to your Spike app.

 

Reach out to us at pro@spikenow.com if you have any questions about our pricing or subscribing.

How to upgrade your Business Account

 

  1. Go to My Account

  2. Select the account you want to upgrade by clicking on your avatar. This will be used as the admin of your account.

  3. Select the number of accounts you want to upgrade.

  4. Choose your plan (yearly or monthly).

  5. Enter your credit card information and complete your subscription.

Once you’ve completed your purchase, you would be redirected to your dashboard. Use your dashboard to manage your accounts and information. If you want to upgrade additional accounts, Click the ‘Add users’ button. All accounts added to this dashboard would be upgraded based on the plan you chose.

 

Spike pricing

Changing your Spike subscription payment information

 

Do you need to change the credit card you are using for your Spike Pro account and need help? Read on to learn how to edit and change your payment method.

To get started, you’ll want to log in to My Account.

  1. Click on ‘Actions’ and choose ‘Change credit card’ in the drop down menu.

    Manage Spike accounts

How to cancel Spike subscription

 

We’re sorry to see you go! But if you must leave, we’d love to know why – please share your thoughts with us: pro@spikenow.com so we can continue to improve Spike.

Follow these simple steps to cancel your account:

First, go to My Account – this is where you can manage your subscriptions, users, credit card info, and download invoices.

  1. Click on ‘Actions’ in the top right corner and select ‘Switch plan’ from the drop-down menu:

    Spike switch plans

  2. Cancel your subscription by clicking ‘Cancel subscription’

  3. If you need further assistance, please contact us at pro@spikenow.com

How to change the account you’re paying for

 

Did you sign up with the wrong account or want to change the account you’re paying for? Follow these steps to get it switched:

 

 

  1. Go to My Account.

    Go to My Account.

  2. Deactivate the account you don’t want to use anymore. Please make sure to deactivate the account before adding a new one to avoid being charged for another user.

    deactivate account

  3. Add the new account you want to add by clicking ‘Add users’.

    My Account Spike

  4. Choose the user you want to add and click ‘Add users’.

    Spike Add Users

How to switch between plans in Spike

 

Paying for Spike annually offers additional savings and allows you to simplify your reporting to expenses or taxes. Check out our pricing page to learn about the savings of paying annually. Switching plans from a monthly plan to a yearly plan (or vice versa) is done through My Account.

 

  1. Click on ‘Actions’

    Spike switch plans

  2. Click on ‘Switch Plans’


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com