Spike Groups

‘Groups’ are a collaborative workspace for teams and clients, for both personal and business needs. They transform complicated email chains into easy-to-follow conversations that can be separated by topic. It’s team chat without ever leaving your inbox! You can find your Groups at the bottom toolbar under the five-circles icon:

Anyone can join a Group, even contacts who aren’t using Spike! Add anyone with an email address to your group chat.

However, non-Spike contacts will receive a unique invitation email and see any Group messages as traditional email chains with the Group’s name as the subject line.

 

Note that the number of groups you can create depends on your Spike subscription plan.

 

How to create a Spike Group

 

Mobile

  1. Tap the ‘Groups’ icon represented as five circles; this will direct you to the Groups you are part of.

  2. Tap the plus icon at the bottom of your screen to create a new Group. Add participants to your Group and give it a topic/ name.

     

     

    create a group chat
  3. Once you have chosen which members to add, you may name the Group. Tap the blue arrow icon to create that Group.

Desktop

  1. Click on the ‘Groups’ chat icon represented as five circles; this will direct you to your group chats. You can create new Groups here as well.

    create a group chat
  2. Click the Plus icon on the bottom right of your screen. This will allow you to add participants to your Group and give it a topic/ name.

  3. Once you have chosen which members to add you can name the Group, then click the blue arrow icon to create the Group and send invites to its members.

 

Any non-Spike users who receive a Groups invite can reply directly to the invite email without having to sign up

 

 

How to set a Group Name

Adding a group name is an easy way to help communicate the purpose of a group. You can create a group for specific projects, teams,  or whatever else you need to organize. Some examples are social media teams, content teams, marketing groups, customer service, party planners, etc

 

When you click the ‘Group’ (bottom center) icon, you are provided with multiple options for ‘Group’ topics such as project, family, etc. If you wish to create your own, pressing the ‘+’ icon on the right will allow you to customize the Group topic.

 

How do I add/remove members in a Group?

Sometimes a project ends or responsibilities change, so adding/removing people to a Spike Group is an essential project management function.

 

  1. Go to the Group section, where you’ll see all the Groups you’re in:

  2. Select the desired Group and to open it in full view, then click on its name at the top of the screen to bring up the Group Info section:

  3. Here you will be able to see all members of that ‘Group’, and have the option to remove or add new members.

How to mute/block a Group

There may be times that you need to mute a Spike Group in order to get some additional focus time in or maybe you’re just taking a quick vacation. Regardless of the reason, Spike puts you in control.

 

Mobile

  1. Tap on the ‘Group’ you wish to mute.

  2. Tap on the top right button (three dots).

  3. Here you have the option to mute notifications or block the ‘Group’.

Desktop

  1. Click on the ‘Group’ you wish to mute.

  2. Click on the three dots located on the top right corner.

  3. Here you have the option to mute notifications or block the ‘Group’.

How to leave a Spike Group

Mobile

  1. Go to the ‘Group’ section, where you’ll see all the ones you are part of.

  2. Tap the icon on the ‘i’ button to see the group information.

  3. Tap on the ‘More Options’ button (three dots).

  4. Tap on the ‘Leave Group’ option.

Desktop

  1. Click on the name of the group. This will open an information window about the group.

  2. Click on the ‘More Options’ button on the top left corner market with three dots.

  3. Click on the ‘Leave Group’ button.


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com