Account Management

What is an email alias?

With nearly 4 billion users worldwide, there’s a lot of email addresses out there. Most of us have multiple accounts to communicate with different groups. Maybe you have an email for personal communications, another for work, and another for school. With so many different email identities, it may become difficult to remember some email addresses. Thats where aliases come in.

 

An email alias is a simple and useful way to streamline your email communications without needing to create multiple accounts. For example, you can create several aliases for one email account, and a mail server will forward email messages to your specified email address using an alias of your choosing. Aliases use the same same contact list, account settings and Inbox as the primary email address.

 

How can I add an email alias?

Mobile

  1. From the main menu, tap on ‘Settings’

  2. Press on the desired email account you want to add an alias from the top

  3. On the bottom is an ‘Aliases’ section where you can add an additional email address

Desktop

  1. From the main menu, go to ‘ Settings’

  2. Select the desired email account you want to add an alias to from the top

  3. On the bottom is an ‘Aliases’ section where you can add an additional email address

 

Changing your default account

Spike’s Unified Inbox brings all your email identities under one roof so you can see all your emails in one convenient place. But when you want to change your main default account, you can do so easily in seconds by following the steps below.

 

 

Mobile

  1. Swipe right to display the main menu; your default account will be displayed at the top

  2. To change your default Spike account, tap on ‘Settings’ underneath the ‘Cloud’ icon

  3.  Tap ‘Default Account’ to see or change your default account

Desktop

  1. Click on your profile picture on the top left corner

  2. Click on ‘Settings’

  3. Click on ‘Default Account’ to see or change your default Spike account

 

How to set Spike as your default email app

Until now, if you clicked on an email link from a website or your address book, it would always open in the built-in email application. With Apple’s release of iOS 14, one of the new features is the ability to set a default mail application (rejoice Spikers!). Now, tapping on a link to an email will automatically open a new message in Spike.

Less taps = Time saved 🥳

 

There are two ways to set the default email app on iOS 14.

 

 

The traditional way

  1. Go to ‘Settings’ on your device and scroll down to Spike.

  2. Tap on ‘default mail app’ and select Spike.

The Spike way

  1. Navigate to Spike’s Main Menu by tapping on your profile picture or by swiping to the right.

  2. Tap on ‘Settings’.

    spike menu
  3. Tap on ‘Use as default email app’ under ‘Utilities’. You will be directed to the iOS ‘Settings’ app.

    Spike settings
  4. Tap on ‘Default Mail App’.

  5. Tap on ‘Spike’.

 

 

*In the first version of iOS 14, there was a bug that if you re-booted your device, the default selection would go back to Apple’s app. Make sure you are on the latest version of iOS by going the Settings app, choosing General, and then Software Update. If there’s an update available (iOS 14.0.1, etc) go ahead and update so you can make sure you are on the most recent version.

 

If you are having any problems, please write us at chat@spikenow.com and our customer support team will be happy to help.

How can I set Spike as my default email on Mac?

  1. Open the ‘Mail’ application in Mac OS X .

  2. Pull down the ‘Mail’ menu and choose ‘Preferences’.

  3. Go to the ‘General’ tab.

  4. Look for ‘Default email reader’ and click on the menu to pull down other mail app options and choose Spike.

     

    *If the mail app you want to use is not shown in this list choose ‘Select’ to browse the /Applications/ folder and select one manually.

How to open links and change the default browser

Spike offers a few different options to open links by changing the browser settings.

 

There are a few options:

  • Spike Internal Browser – This is the default browser option. Get an extremely fast experience. Opens the link without leaving Spike.
  • Safari Internal Browser – Open links via Safari inside Spike. Opens the link without leaving Spike.
  • Safari or Chrome – Open links by opening a new browser page. If you want to control your browser settings or have the browser run as a separate activity, this is the best option for you.

 

How to change your default browser settings:

  1. In to the menu, go to ‘Email settingsSettings’

  2. Under Utilities, select ‘Advanced’

  3. Select ‘Open Web Links’ and choose your preference

Mobile

  1. In to the menu, go to ‘Email settingsSettings’

  2. Under Utilities, select ‘Advanced’

  3. Select ‘Open Web Links’ and choose your preference

    internal browser

 

How to log out from Spike on a web browser

One of the many great things about Spike is being able to access your account from anywhere and on any device. When using Spike on your web browser, if you want to log out, simply tap your profile image on the top left corner and choose the Logout option in the bottom of the menu.

 

 

How can I add Cloud accounts?

Spike supports Google Drive, Dropbox, and OneDrive. In order to add integration with these services:

 

 

Mobile

  1. Swipe right to view the menu

  2. Below your accounts, there will be a ‘Cloud’ icon

    Integrate cloud account
  3. Under your accounts, you will see ‘Add cloud account’

    Integrated cloud in email
  4. Choose the cloud you wish to integrate and enter your login detail

     

    After finishing this step, your account will be integrated.

Desktop

  1. Click the plus icon on an existing email/thread

    Integrated cloud account
  2. Click the Cloud option

  3. Tap the type of Cloud account you want to add.

     

    The options are Google Drive, Dropbox and OneDrive.

    Integrated cloud in email
  4. Enter your Login details and you will connect your drive

How can I remove an account?

Mobile

  1. Slide right for the main menu and go to ‘Settings’

  2. Select the account you wish to remove

  3. Tap the top right icon with three dots and you will be able to remove your account

    Email account

Desktop

  1. Tap on your photo icon on the top left and go to ‘Settings’

     

  2. Choose which account you wish to remove

  3. Tap the top right icon with three dots and the option to ‘Remove Account’ will appear

How to change the organization of conversations?

 

 

Mobile

  1. Swipe right or tap on your profile avatar to view the main menu

  2. Tap on ‘Settings’  that is located in the top-right corner

     

  3. Here you can change the organization of conversations by Inbox, Subject, or People mode. ‘Inbox mode’ separates each thread and has a folder for Sent messages. ‘Subject mode’ is organized by subject and each new subject will create a new thread. ‘People mode’ organizes your inbox by the contact person and creates a long thread of messages so you will have one thread for reach contact.

    Spike email app

Desktop

  1. To customize the organization of conversations, go to the main menu by tapping your photo on the top left and click ‘ Settings’

  2. Here you can change the organization of conversations by Inbox, Subject, or People mode. Inbox mode organizes by subject and has a separate folder for inbox and sent. Subject mode is organized by subject, but includes all recent activity. People mode organizes based on people, and includes all recent activity.

    Spike email app

How can I change Spike’s language display?

We speak your language. Learn how to change the language display of your account for seamless and comfortable productivity.

We currently support: English, Catalan, French, German, Hebrew, Italian, Japanese, Portuguese and Spanish.

 

Want a display language that’s not listed? Send us a message to chat@spikenow.com and we’ll add it to our wish-list!

 

 

Mobile

  1. Swipe right to go to the main menu and tap on ‘ Settings’

  2. Under ‘Appearance’ you will have a choice to change language

    Spike email

Desktop

Hang tight-  more languages coming soon! 🙂

 

 

Dark mode explained

Dark mode helps ease eye strain, especially in low light conditions, and helps conserve battery life. Black pixel areas use less battery power than light pixels on certain screen types (especially OLED).

Available on iOS, Android and desktop, all it takes is a flick of a switch to go dark. 

  1. Swipe right to get to the menu and tap on ‘Settings’

  2. Scroll down to the ‘Appearance’ section and select the ‘Dark’ Theme

    Dark mode

Desktop

  1. Click on your profile picture or avatar on the top left corner and click ‘Email settingsSettings’

  2. Under Appearance click Theme and choose between Dark Light or System which will corresponds with your computer Settings

    Dark Theme


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com