📍 New to Spike? Start here

What is Spike?

Spike is a modern inbox which brings together your email, chat, calls, notes, tasks and to dos, all into a single centralized hub.

As the world’s first Conversational email, Spike turns your emails into simple, easy-to-navigate chat conversations that look just like a text message thread––improving the way you communicate, saving you time and eliminating confusion.

Connect with your contacts in real-time to share life’s most important moments as they happen––through online Notes and Tasks, voice notes and calls, live chat, and more. 

 

All you need is an email address to get started, and Spike syncs seamlessly across all your devices so you never miss a thing. It’s more than just email––it’s an all-in-one workspace to improve your productivity and keep your workflow, well, flowing. 

 

 

Who is Spike meant for?

Simply put – Spike is for anyone with an email address. Perfect for those who want to improve their productivity and communication experience, Spike brings the touch of people-centric communication to your Inbox. 

 

Whether you work for or have a small/ medium business, are a freelancer, or are part of a larger enterprise organization, communication is key to the success of any business. Spike makes your workday easier and communication and collaboration fun. 

 

Why should my team use Spike?

There’s really no reason why your team shouldn’t use Spike! Why onboard your team on to additional software when everything you need is already in your email? Most of your communication, both inner-organization and external takes place within your email, so keep the conversation going where you already are. There’s no need to jump between different tools – everything you need is built-in to your email with Spike, including ‘Voice Messages’, ‘Voice Calls’ and ‘Video Calls’, ‘Groups’ for team collaboration.

 

 

Why can Spike help?

 

Spike keeps things simple. By turning your email into a natural conversation, Spike clears the clutter and gets rid of endless, hard to follow, email threads. By organizing your inbox based on the people who you talk to the most, and moving junk immediately into your ‘Other’ inbox––you can see what matters first and deal with the rest later. 

 

  • Need channels? We have ‘Groups’ built into your inbox. 

 

  • Want online Notes and Tasks to keep your projects organized and flowing? No problem––we’ve got it. 

 

  • All your different Calendars? Done. Find a single calendar right in your inbox. 

 

 

  • Don’t want to forget to reply to an email? Got that too, with ‘Snooze.’ 

 

Want more? Perfect! We’ve got Video Calls, Voice calls,  and Voice Notes too––all accessible right from your Inbox, so your days of switching tabs and using multiple apps to get things done is a thing of the past.  

 

There’s even more to our endless features list, but seeing is believing, so try Spike out for yourself today! 

 

Benefits of seamless workflows with Spike

 

Within a traditional workflow, tasks, information or documents are passed from one participant to another for an action that needs to get done, such as editing, publishing, etc. Spike’s ability to give you that seamless workflow can help you improve this process, boosting team communication and productivity. Spike is the only unified workspace that doesn’t break your flow, by coupling the traditional tools of communication with modern real-time collaboration tools.

 

Benefits of having all in one place:

  1. Improve efficiency, productivity, and organization

    Spike automatically sorts through your emails to highlight your most important ones using Priority Inbox. Features like Notes, Tasks, and Video Calls allow you to run your entire workflow through one place––your Inbox. 

  2. No need to jump from program to program

    Reading emails, managing collaboration, checking off to-dos, managing files and more right from your Inbox means you no longer need to jump to different windows or apps.

  3. Search through your workflow in one place

    Finding what you need is fast and easy. You have one search box that will scan through all your Groups, files, Notes and Tasks to get you what you need. This super power is even stronger when connecting all your accounts under Spike’s Unified Inbox.

  4. Don’t miss anything

    Every part of your workflow is centered in your Inbox and synced across all your devices so missing an important task someone sent over becomes impossible. Even if you want to deal with a Task later, snooze it and make the thread disappear from your Inbox and reappear again at the time you decided.

Creating an account on Spike

 

To join Spike, get the application, and then enter with your email. Then, simply grant Spike access so you can write emails, chat, create calendar events, and voila! You’re on your way to having your most productive workday.  

 

Download Spike at the App Store by following this link here. Downloading is quick and simple, and Spike won’t hog all of your precious storage space. in fact, at just 33MB, its way smaller than Outlook (260MB), Gmail (200MB) and Yahoo (165MB).

Which devices can I use the Spike app on?

 

 

To download Spike click here.

 

What is Priority and Other inbox?

 

When creating a Spike account, your inbox will be split into two categories. They are labeled ‘Priority’ and ‘Other’. Your ‘Priority’ inbox is all the important mail you receive, while ‘Other’ is the non-priority messages such as newsletters, promotional offers, and social media notifications.

 

Who can I message?

 

You don’t need to create an account or new email to use Spike. Rather works on top of your existing email. Therefore, you can send and receive messages to or from any email address. 

 

If the person you’re messaging doesn’t have Spike, they will still receive your message to their regular inbox, as is. Spike is truly non-silod communication and collaboration. The Future of Email Isn’t Dead – It’s Conversational

 

Understanding your contact list

 

The ‘Contact List’ is located at the bottom right icon next to the ‘Groups’ icon . By default, Spike displays contacts based on both your sent and received messages. Spike then sorts contacts based on how often you message each person.

 

Contact List for iPhone:

To import your contact list, Spike will need your approval to use your iPhone contact list. This can be done at any time by:

  • Go to your iPhone ‘settings’.
  • Tap on ‘Privacy’.
  • Tap on ‘Contacts’.

Allow contact permission for Spike.

We currently do not support importing other lists of contacts, but anyone you message will be synced to your Contact List.

 

Who can message me?

 

Anyone that knows your email address is able to message you. Whether or not the sender is using Spike, you’ll receive their message.

 

If it is the first time you’re receiving a message from this contact or sender, the message will arrive in your ‘Other’ inbox.

 

Who can create a Spike account?

 

Anyone with an existing email account (Gmail, Office365 (e.g Outlook), Exchange, iCloud, Yahoo and any IMAP account) is able to use Spike as long their email client allows for integration with Spike.

 

What if I have more than one email address?

 

That’s great! Spike is the perfect place for you thanks to our Unified Inbox that combines the inboxes of all your accounts into one, convenient place!

 

Either view all accounts in Unified view or check them one by one:

 

 

How can I add another account?

 

Mobile 

  1. Swipe right to go to the main menu. Here you have an ‘Add Account’ option that will allow you to add another account.

  2. Enter your credentials, and voila! New account added. 

 

Desktop

  1. Click on your Profile Picture on the top left to bring up the Main Menu:

     

  2. Once you’ve selected the ‘Add Account’ option, the login screen will appear: 

  3. Enter your credentials, and voila! New account added. 

 

How do I send a new message?

 

Mobile

  1. Tap on the ‘New Message ’ pen icon in the bottom, right corner.

     

  2. Select who you want to send the message to.

  3. You can directly type your message below, where it says “Your message…”, add attachments, or use advanced features.

 

Desktop

  1. Click on the ‘New Message’ pen icon on the bottom left of your Inbox feed.  the bottom, right corner.

  2. Select who you want to send the message to.

  3. Start typing your message. Add attachments, or use advanced features to get your message across in your style.

     

Chat icons explained

 

Curious about the little icons that appear in your Spike app? Here’s a brief explanation of Spike’s chat icons:

  1. Green tick

    Your message was sent.

  2. Green eye

    Your message was seen by the recipient. within Groups, the green eye means it was read by at least 1 member of the group.

  3. Grey upward arrow

    The message is being sent.

  4. Red exclamation mark

    Your message was not sent. 

Adding your calendars to Spike

 

Mobile

Spike Calendar on a mobile device will sync to your device’s default calendar––so any email account synced to your phone’s calendar will sync with Spike Calendar.

  1. Tap on ‘Settings’, and scroll down to ‘Passwords & Accounts’

  2. Tap ‘Add Account’

  3. Depending on the type of calendar you’re using, choose one of the options below.

    If your calendar is not on the list, tap the ‘Other’ option at the bottom. CalDAV* is one of the options that would need to be added using the ‘Other’ option. For more information about CalDAV, you can read more here.

  4. If you chose one of the above options, enter your email information and your account will be added.

     

    If you chose the ‘Other’: Under ‘Calendars’ choose Add ‘CalDAV’ or ‘Subscribed Calendar’ as needed.

    Please note:

     

    While Spike supports CalDav, we rely on features that not all email providers have. If your email provider supports CalDav, the calendar should work.

    The IMAP protocol itself is not related to calendar or contacts but we do sync contacts and calendars for accounts who support it.

     

    In some cases, there may still be issues, in which case please contact chat@spikenow.com and we’ll be able to help.

     

    👉 Click here for a full description of how to add calendars on the iPhone.

     

    * CalDAV (Calendar Distributed Authoring and Versioning) is a network protocol that allows calendar files to be accessed and synchronized.

 

Desktop

 

On the Spike desktop app/web browser, Spike will sync to the calendars that are already connected to your email account.

 

For example: If you’re using a Gmail account on Spike’s desktop app and want your iOS calendar to appear on Spike, you need to first connect your iOS calendar to your Google calendar (you can read more about adding your iCal to Google Calendar).

 

Spike will pull the information from the calendar(s) that are synced to the email accounts you connected.

 

Spike Calendar on your desktop app works with Gmail, iCloud, Exchange and Office 365.
Please note, that IMAP accounts will only sync emails and folders, but not calendar(s) and contacts.

 

 

Calendar explanation

 

Mobile

 

If enabled, notifications with your upcoming events will be displayed on top of your messages.

 

 

Tap on the clock icon to see your past and upcoming events. Once in the Calendar, tap the blue plus icon  on the bottom to add an event. The event will appear in your Spike Calendar, as well as your personal mobile calendar.

 

 

Desktop

Click the clock icon on the bottom left of your Inbox to get to your built-in calendar timeline. Click the number in the top right corner of the calendar to jump to the current day.

 

 

Click the plus icon in the bottom    to add a new event.

 

Use the number in the top right corner of your calendar to get to the current day (if you’re not already on it).

 

Click the grey calendar icon in the top left corner to choose which calendar you want to display.

 

 

👉 To connect your calendar, read here.

👉 If you can’t see your calendar in Spike, here are steps to resolve the issue.


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com