📍 New to Spike? Start here
What is Spike?
As the world’s first Conversational email, Spike turns your emails into simple, easy-to-navigate chat conversations that look just like a text message thread––improving the way you communicate, saving you time, and eliminating confusion.
All you need is an email address to get started, and Spike syncs seamlessly across all your devices so you never miss a thing. It’s more than just email––it’s an all-in-one workspace to improve your productivity and keep your workflow, well, flowing.
Who is Spike meant for?
Simply put – Spike is for anyone with an email address. Perfect for those who want to improve their productivity and communication experience, Spike brings the touch of people-centric communication to your Inbox.
Whether you work for or have a small/medium business, are a freelancer, or are part of a larger enterprise organization, communication is the key to success. In general, Spike makes your workday easier and collaboration fun.
Why should my team use Spike?
There’s really no reason why your team shouldn’t use Spike! Why board your team on to additional software when everything you need could already be in your email? Most of your communication, both inner-organization and external takes place within your email, so keep the conversation going where you already are. There’s no need to jump between different tools. Everything you need is built-in to your email with Spike, including ‘Voice Messages’, ‘Voice Calls’ and ‘Video Calls’, and ‘Groups.’
Why can Spike help?
Spike keeps things simple. By turning your email into a natural conversation, Spike clears the clutter and gets rid of endless, hard-to-follow, email threads. By organizing your inbox based on the people who you talk to the most, and moving junk immediately into your ‘Other’ inbox––you can see what matters first and deal with the rest later.
- Need channels? We have ‘Groups’ built into your inbox.
- Want online Notes and Tasks to keep your projects organized and flowing? No problem––we’ve got it.
- All your different Calendars? Done. Find a single calendar right in your inbox.
- Want to know if someone read your message? We’ve got read receipts.
- Don’t want to forget to reply to an email? Got that too, with ‘Snooze.’
Want more? Perfect! We’ve got Video Calls, Voice Calls, and Voice Notes––all accessible right from your inbox, so your days of switching tabs and using multiple apps to get things done is a thing of the past.
There’s even more to our endless features list, but seeing is believing, so try Spike out for yourself today!
Benefits of seamless workflows with Spike
Within a traditional workflow, tasks, information, and documents are passed from one participant to another for an action that needs to get done, such as editing, publishing, etc. Spike’s ability to give you that seamless workflow can help you improve this process by boosting team communication and productivity. Spike is the only unified workspace that doesn’t break your flow, by coupling the traditional tools of communication with modern real-time collaboration tools.
Benefits of having all in one place:
Improve efficiency, productivity, and organization
Spike automatically sorts through your messages to highlight your most important ones. These messages will appear in your Priority Inbox. Features like Notes, Tasks, and Video Calls allow you to run your entire workflow through one place––your inbox.
No need to jump from program to program
Reading messages, managing collaboration, checking off to-dos, managing files and more right from your Inbox means you no longer need to jump to different windows or apps.
Search through your workflow in one place
Finding what you need is fast and easy. You have one search box that will scan through all your Groups, Files, Notes, and Tasks to get you what you need. This superpower is even stronger when connecting all your accounts under Spike’s Unified Inbox.
Don’t miss anything
Every part of your workflow is centered in your Inbox and synced across all your devices so missing an important task becomes less likely. If you want to deal with a Task later, snooze it and make the thread disappear from your inbox and reappear at a time of your choosing.
Creating an account on Spike
After downloading Spike, just sign in with your email. Voila! You’re on your way to having your most productive workday yet.
Download Spike from the App Store by following this link here. Downloading is quick and simple, and Spike won’t hog all of your precious storage space. In fact, at just 33MB, it’s way smaller than Outlook (260MB), Gmail (200MB), and Yahoo (165MB).
Which devices does Spike work with?
To download Spike click here.
What are Priority and Other inboxes?
When creating a Spike account, your inbox will be split into two categories. They are labeled ‘Priority’ and ‘Other’. Your ‘Priority’ inbox is all the important messages you receive, while ‘Other’ is the non-priority messages such as newsletters, promotional offers, and social media notifications.
Who can I message?
You don’t need to create an account or a new email address to use Spike. Instead, Spike works on top of your existing email. Therefore, you can send and receive messages to or from any email address.
If the person you’re messaging doesn’t have Spike, they will still receive your message to their regular inbox, as is. The Future of Email Isn’t Dead – It’s Conversational
Understanding your contact list
The ‘Contact List’ is located at the bottom right icon next to the ‘Groups’ icon. By default, Spike displays contacts based on both your sent and received messages. Spike then sorts contacts based on how often you message each person.
Who can message me?
Anyone that knows your email address is able to message you. Whether or not the sender is using Spike, you’ll receive their message.
If your recipient does not use Spike, they will receive your response in the traditional email format.
Who can create a Spike account?
Anyone with an existing email account (Gmail, Office365 (e.g Outlook), Exchange, iCloud, Yahoo, and any IMAP account) is able to use Spike as long their email client allows for integration with Spike.
What if I have more than one email address?
That’s great! Spike is the perfect place for you thanks to the Unified Inbox. The Unified Inbox combines the inboxes of all your accounts into one convenient place!
Either view all accounts in Unified view or keep them separate:
How can I add another account?
Swipe right to go to the Main Menu. Tap on ‘Add Account.’
Enter your credentials, and voila! New account added.
Click on your Profile Picture on the top left to reveal the Main Menu.
Once you’ve clicked on ‘Add Account,’ a login screen will appear.
Enter your credentials, and voila! New account added.
How do I send a new message?
Tap on the ‘New Message ’ pen icon in the bottom, right corner.
Select who you want to send the message to.
Start typing your message. Add attachments or use advanced features to get your message across in style.
Click on the ‘New Message’ pen icon on the bottom left of your Inbox feed. the bottom, right corner.
Select who you want to send the message to.
Start typing your message. Add attachments, or use advanced features to get your message across in style.
Chat icons explained
Curious about the little icons that appear in your Spike app? Here’s a brief explanation of each of them:
Your message was sent.
Your message was seen by the recipient. Within Groups, the green eye means it was read by at least 1 member of the Group.
Grey upward arrow
The message is being sent.
Red exclamation mark
Your message was not sent.
Adding your calendars to Spike
Spike Calendar on a mobile device will sync to your device’s default calendar. In other words, any email account synced to your phone’s calendar will sync with Spike Calendar.
Tap on ‘Settings’, and scroll down to ‘Passwords & Accounts’
Tap ‘Add Account’
Depending on the type of calendar you’re using, choose one of the options below.
If your calendar is not on the list, tap the ‘Other’ option at the bottom. CalDAV* is one of the options that would need to be added using the ‘Other’ option. For more information about CalDAV, you can read more here.
If you chose one of the above options, enter your email information and your account will be added.
If you chose the ‘Other’: Under ‘Calendars’ choose Add ‘CalDAV’ or ‘Subscribed Calendar’ as needed.
While Spike supports CalDav, we rely on features that not all email providers have. If your email provider supports CalDav, the calendar should work.
The IMAP protocol itself is not related to calendar or contacts but we do sync contacts and calendars for accounts who support it.
In some cases, there may still be issues, in which case please contact firstname.lastname@example.org and we’ll be able to help.
👉 Click here for a full description of how to add calendars on the iPhone.
* CalDAV (Calendar Distributed Authoring and Versioning) is a network protocol that allows calendar files to be accessed and synchronized.
On the Spike desktop app/web browser, Spike will sync to the calendars that are already connected to your email account.
For example: If you’re using a Gmail account on Spike’s desktop app and want your iOS calendar to appear on Spike, you need to first connect your iOS calendar to your Google calendar (you can read more about adding your iCal to Google Calendar).
Spike will pull the information from the calendar(s) that are synced to the email accounts you connected.
Spike Calendar on your desktop app works with Gmail, iCloud, Exchange and Office 365.
Please note, that IMAP accounts will only sync emails and folders, but not calendar(s) and contacts.
Tap on the clock icon to see your past and upcoming events. Once in the Calendar, tap the blue plus icon on the bottom to add an event. The event will appear in your Spike Calendar, as well as your personal mobile calendar.
Click the clock icon on the bottom left of your Inbox to get to your built-in calendar timeline. Click the number in the top right corner of the calendar to jump to the current day.
Click the plus icon in the bottom to add a new event.
Use the number in the top right corner of your calendar to get to the current day (if you’re not already on it).
Click the grey calendar icon in the top left corner to choose which calendar you want to display.
👉 To connect your calendar, read here.
👉 If you can’t see your calendar in Spike, here are steps to resolve the issue.