Customer Experience Expert

Customer Experience Expert

Israel · Full-time

About The Position

Are you passionate about customer loyalty and building close long-term client relationships? Would you like to work with top-notch leaders in an ambitious environment centered around the latest technologies?

 

  • Oversee the lifecycle of customers from onboarding to renewal
  • Become a product expert and stay updated on all Spike features.
  • Internal follow-up of issues, bugs, and feature requests.
  • Create positive experiences for users by helping resolve any issues via Zendesk + Active Campaign
  • Be a trusted advisor for our high-value paying users to guarantee full adoption of Spike features
  • Evaluate opportunities to increase customer satisfaction, expansion, and retention
  • Empowered to be a builder and create processes with the team

Requirements

  • Native or fluent English speaker
  • Strong organizational skills
  • Fast learner with great problem-solving skills, taking a consultative approach to finding the best solution
  • Clear and thoughtful communicator with excellent verbal & written communication skills
  • Curious to find the answer to complex problems
  • Willing to work US hours - Monday through Friday (Remote - Located in Israel)
  • Possibility to advance within the company
  • Additional European language - An advantage
  • Knowledge in Zendesk, Active Campaign and/or Amplitude - An advantage
  • Previous customer-facing experience in SaaS company - An advantage
  • The position is WFH and training will take about 1 ½ month at our HQ during Israeli hours



About the company

About Spike:

Spike is a powerful productivity tool that revolutionizes your email inbox and transforms your existing email into chat. Spike gives you the tools you need to seamlessly collaborate, create audio/video meetings, manage projects, edit docs and more to get work done, right from your inbox. 


Spike is a fast growing startup backed by the best VCs in the industry including insight partners, Wix and NFX. Spike is used by over 150,000 teams worldwide, including teams at Philipps, Shopify, Fiverr, Zillow and more

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