What is a Shared Inbox?
A Shared Inbox is an email inbox that multiple individuals can access to send, receive, and manage messages collectively.
Maximize team cooperation with a shared inbox
Seamlessly manage emails together, deliver lightning-fast responses, and increase customer satisfaction
Conquer emails together
Spike's shared inbox makes team collaboration easy. Say goodbye to cluttered emails and CCs, just efficient communication.
Quick and easy set up
Grant or revoke access with a click, and maintain full admin control—no password management headaches.
Assign & process emails, faster
Spike’s Shared Inboxes allows multiple users to access and respond to emails simultaneously, fostering real-time collaboration. Assign emails to specific team members for clear ownership, and watch tasks get tackled quickly with status labels.
Efficient workflow
No more wasted time on email forwarding or juggling multiple inboxes. Focus on what truly matters, confident you won't miss critical emails.
Faster customer service
Delight customers with fast responses and solid communication, earning their loyalty and satisfaction.
The Ideal Shared Inbox for Your Team
Customer support teams
Seamlessly provide rapid responses, collaboratively solve issues, and ensure unparalleled customer satisfaction.
Sales teams
Seamlessly capture every opportunity. Effortlessly collaborate to cultivate leads and accelerate deal closure.
Recruiting teams
Streamline application reviews, task assignments, and dazzle recruiting managers and candidates alike with a unified approach.
Shared responsibility teams
Whether managing projects, campaigns, client accounts, or any shared endeavor, Spike ensures seamless communication, keeping everyone informed and aligned for success.
You have questions, we have answers
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Who needs a Shared Inbox?
Customer support teams, sales teams, recruiting teams, and any other team that share responsibility and provide services together.
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Which plan includes access to Spike's Shared Inbox?
The Shared Inbox is available for Spike’s Team and Business plan users, designed to meet the needs of teams and organizations of all sizes.
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How does Spike's Shared Inbox improve team collaboration?
Spike’s Shared Inbox ensures that relevant members in your teamspace have access to the pertinent Shared Inbox, enabling seamless collaboration, faster response times, and a more organized workflow.
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Can I customize permissions and access levels in Spike's Shared Inbox?
Yes! Spike’s Shared Inbox allows Teamspace owners and admins to customize permissions for each teamspace member, ensuring that everyone has the right level of access to each Shared Inbox.
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Which advanced features does Spike's Shared Inbox include?
Spike’s Shared Inbox comes with advanced features like Snooze, Send Later, Read Indicator, Magic AI, and more, enhancing your team’s productivity and efficiency.
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How do I connect to a Shared Inbox?
To connect to a Shared Inbox, make sure you are logged in to Spike with the relevant Teamspace account. Then, go to Accounts and Settings, select “Add account,” and enter the full email address of the Shared Inbox. That’s it!