Unified Communication for Small Business

Real-time communication services include:

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  Instant messaging (chat)

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  Presence information

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  Telephony (including IP telephony)

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  Video conferencing

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  Data sharing (including web-connected electronic whiteboards, aka “interactive whiteboards”)

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  Call control

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  Voicemail

Non-real-time communication services include:

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  Unified messaging (integrated voicemail, email, SMS, and fax)

However, the most common types of UC platforms are:

1. On-premises UC platforms

   These are installed and operated within an organization’s premises and offer complete control over the system. However, they require a higher upfront investment and higher maintenance costs. 

2. Cloud-based UC platforms

   These are hosted by third-party service providers and can be accessed by users from anywhere, using any device. They are more flexible and scalable than on-premises UC platforms but may not offer the same level of security and control. 

3. Hybrid UC platforms

   These combine the features of both on-premises and cloud-based UC platforms and offer the best of both worlds. However, they are usually more complex to set up and manage than the other two types. 

1. Improved communication and collaboration

   By integrating different communication channels into a single platform, UC can help to improve communication and collaboration between employees, customers, and partners. 

2. Increased productivity

   UC can help to improve workplace productivity by reducing the need to switch between different communication channels or devices. For example, an employee can send an instant message to a colleague while on a video call with a customer or check voicemail messages within the same interface as their email inbox. 

3. Improved customer service

   UC can help to improve customer service by providing employees with the ability to quickly and easily connect with customers using the most appropriate communication channel, whether that’s voice, video, chat, or email. 

4. Cost savings

   UC can help reduce business costs by eliminating the need for multiple communication devices and platforms, reducing the amount of time employees spend communicating. For example, an employee who can quickly resolve a customer query using UC chat can save time that would otherwise be spent on a phone call or email exchange. 

5. Flexible working

   UC can help to enable flexible working by allowing employees to access communication and collaboration tools from any location using any device. For example, an employee working from home can use UC to make and receive calls, send instant messages, and join video conferences using their laptop, smartphone, or tablet. 

1. Cost

   Cost will be a significant factor in your decision regarding your UC system. You need to find a solution that fits your budget while still providing all the features and functionality you need. 

2. Ease of use

   Another important consideration is how easy the system is to use. You want something user-friendly that won’t require much training for your employees to run. 

3. Integration

   It’s also important to ensure that your chosen UC system will integrate seamlessly with your existing IT infrastructure. This will make deployment and maintenance much easier. 

4. Scalability

   As your business grows, you’ll need a UC system that can scale. Make sure the system you choose can accommodate future growth. 

5. Support

   Finally, you’ll want to ensure that the UC system you select comes with 24/7 support in case of any problems.