Help connecting Hotmail / Outlook / Exchange Microsoft accounts

If you’re seeing an error message when trying to connect your account to Spike, and you’re sure that you have entered correct login details, you’re either:

  1. Using Two-Step Verification (also known as 2FA and MFA) and need to create an app-password, or
  2. You just need to approve Spike’s login for your account.




Approving Spike’s Login can be done in a few simple steps:

  1. Sign into your Microsoft account:

    Enter: to access the Microsoft Login screen. You’ll most likely have to confirm your sign in with your mobile device.

  2. Enter your account's recent activity screen:


    Microsoft Activity
  3. Find your attempted Spike sign in:

    Microsoft Login
  4. Select "This was me"

    By choosing this option, you’ll let Microsoft know that they don’t need to block your account from logging into Spike:

  5. You should then see the following confirmation:



Do you have Two-Step Verification enabled on your account?

You’ll need to create an App-Specific Password:


  1. Sign into your Microsoft account:

    Enter your Microsoft account’s Security screen and head to Advanced Security Options:

  2. Scroll Down until you see App Passwords

    Then select Create a new app password:

  3. Your new App Password will appear onscreen.

NOTE: You won’t be able to view this app password again so if you lose or forget the app password you will need to create a new one.


Star emailsBonus Tip: Make sure that when you login to Spike, you select the correct email provider:


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎