Help connecting Hotmail / Outlook / Exchange Microsoft accounts
If you’re seeing an error message when trying to connect your account, and you’re sure that you have entered correct login details, you’re either:
- Using Two-Step Verification (also known as 2FA and MFA) and need to create an app-password, or
- You just need to approve Spike’s login for your account.
Approving Spike’s Login can be done in a few simple steps:
Sign into your Microsoft account:
Enter: https://login.live.com/login.srf to access the Microsoft Login screen. You’ll most likely have to confirm your sign in with your mobile device.
Enter your account's recent activity screen:
Find your attempted Spike sign in:
Select "This was me"
By choosing this option, you’ll let Microsoft know that they don’t need to block your account from logging into Spike:
You should then see the following confirmation:
You’ll need to create an App-Specific Password:
Scroll Down until you see App Passwords.
Then select Create a new app password.
Your new App Password will appear onscreen.
NOTE: You won’t be able to view this app password again so if you lose or forget the app password you will need to create a new one.
Bonus Tip: Make sure that when you login to Spike, you select the correct email provider: