Having trouble connecting your Hotmail / Outlook / Office365 / Exchange Microsoft account?

If you’re seeing this error message:

 

Authentication

You probably just need to approve Spike’s login for your account. This can be done in a few simple steps:

  1. Sign into your Microsoft account:

    https://login.live.com/login.srf. You’ll most likely have to confirm your sign in with your mobile device.

     

    Microsoft login
  2. Enter your account's recent activity screen:

    https://account.live.com/activity

     

    Microsoft Activity
  3. Find your attempted Spike sign in:

    Microsoft Login
  4. Select This was me

    By choosing this option, you’ll let Microsoft know that they don’t need to block your account from logging into Spike:

     

     

    Microsoft
  5. You should then see the following confirmation:

    Microsoft

That’s it! You should now be able to freely login to Spike!

 

 

Do you have Two-Step Verification enabled on your account?

You’ll need to generate an app-specific password:

**For O365 Accounts: see this walk-through

  1. Sign into your Microsoft account:

    https://login.live.com/login.srf and open your Additional Security Options screen:

     

     

     

    Additional security
  2. Scroll Down until you see App Passwords.

    Then select Create a new app password.

     

    Create password
  3. Your new App Password will appear onscreen.

    Microsoft login

NOTE: You won’t be able to view this app password again so if you lose or forget the app password you will need to create a new one.

You can now login to Spike using this app password!

 

Bonus Tip:

Make sure that when you login to Spike, you select the correct email provider (all Microsoft accounts should select Exchange):

 


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com