Unread badge – How to find those pesky unread messages

If you see an unread message badge but can’t find the message, there are two ways to find the message:

 

  1. Check your ‘Sent’ folder- sometimes unread messages are “hiding” there. Your sent folder will only be available if you’re on the Inbox conversation mode. 
  2. Try to switch between the different Conversation modes (People, Inbox, Subject, via the Settings) and then filter to see only the Unread messages. 


In most cases, this will help you find the hidden unread messages 🙂

 

If you still can’t find the unread messages, please send us a message chat@spikenow.com with the device you are using, a screenshot and more details about the issue you are having.

 


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com