Composing, editing and sending messages

Sending a new message with Spike? Check out tips, tricks, and advice on how to harness Spike’s super collaboration powers make email easy and fun, and your workday a breeze. Easily send images, files, voice notes and more with the tap of a finger or the click of a mouse.

How to send a new message?

Introduce yourself in a new email or start a fresh collaboration session to really put your ideas into motion with Spike. Create a new message and strike up a conversation in a snap on mobile and desktop. 

 

It only takes a few taps on your phone or a few clicks of your mouse to begin a new message. Spike does everything for you (except taking those great ideas directly from your brain and putting them into the message for you).

 

 

Mobile

  1. To send a new message, tap on the ‘New Message’ pen icon in the bottom, right corner.

     

  2. Select who you want to send the message to and tap on “Your message…” in the message composer, to begin a conversation.

     

    Easily add attachments, pictures, GIFs, a location and voice recordings by selecting the icons in the bottom selection bar.

     

 

Desktop

  1. To send a new message, click on the ‘New Message’ pen icon in the bottom, right corner.

  2. Select who you want to send your message to and type your message in the space below where it says “Your message….” in the composer. 

     

    Use the toolbar to change the font, create hyperlinks, and edit the formatting of the message.

  3. You can change text and background color, add attachments and links, or even insert GIFs or emojis from a complete library. 

Pro Tips: 

If you’re short on time, or you just live for shortcuts, press  to add an attachment, and  to add GIFs.

To start a new conversation, press (or ctrl + N on windows).

 

Bonus Pro Tip:

Since Spike loves working with multiple accounts, press to change the account you are sending the message from. 

 

You can now take on the day and connect with your team from any account and any place on Earth that you may be.

 

 

 

How to reply?

 

Mobile

You can reply in several ways on Spike. The quickest way is to tap the bottom part of the conversation thread, where it says ‘Reply’ (if previous message has a subject, it will appear there).

 

Reply to a specific message within the thread:

 

 

  1. Long press on the message you wish to reply.

     

  2. The message toolbar will pop up on top of the relevant message.

     

     

  3. Tap on the left arrow to reply.

 

Desktop

  1. Click on the text box. Spike will automatically read your mind and know you want to reply to the last message. 

     

    You can also hover above the message you wish to reply to and a number of features will appear to the right of the message. To reply click on the left arrow that appeared.

  2. If a previous message has a subject, it will appear there. You can cancel this default option by clicking on the small X above the writing box and you will be writing a brand new message.

 

Send a message to multiple people

Select multiple contacts by selecting multiple names from the name list. The list of the people you selected will be displayed on top, underneath the New Message header.  Once you’re done, start writing your message.

 

How to choose between ‘Reply All’ and ‘Reply To’

  1. Enter a thread with multiple recipients.

  2. Enter the Full Editor by tapping the  icon in the bottom right corner.

  3. Toggle between ‘Reply All’, ‘Reply’ and ‘Forward’ by tapping the icon in the top right corner.

How to email a list of people with Spike?

Save time by preparing a list of recipients instead of typing them out individually!

 

Each list should contain all the relevant emails, separated by commas “,” like this:

Example@gmail.com, Example1@gmail.com, Example2@gmail.com,

 

or by semicolons “;” like this:

Example@gmail.com; Example1@gmail.com; Example2@gmail.com;

 

Once you’ve created your list, you can copy and paste it directly into the Recipients Field:

 

 

Star emails Pro Tip! You can create a Note to save all your mailing lists in one easily accessible place! 

 

How can I CC/BCC?

 

Mobile

  1. Tap on the ‘New Message’ icon or use your existing message.

  2. Pick your recipient or recipients.

  3. Once you’ve selected who to message, you can Cc or Bcc by tapping on the small downward arrow that’s located to the right of your selected contacts.

     

    You can also select a recipient’s name and choose from the list that appears Cc/Bcc.

 

Desktop

  1. Click on the recipient you wish to Cc or Bcc and a window will appear with the options.

  2. You can also click on the small arrow to change to the Cc or Bcc options. Write your recipients name normally.

How to forward?

 

Mobile

  1.  

    Long press on the message area to open the message menu bar.

     

  2. Tap on the right arrow to forward the message.

  3. You can also forward the last message in an ‘Incoming’ thread by tapping the right arrow at the bottom.

     

     

    This will open the Contact list. After selecting the contact or several contacts, Spike opens the relevant thread with the attached message to forward showing under the text box. You can then add text, other attachments (dragging the attachments menu), or use the advanced send options.

     

    Keyboard shortcuts:

    To Forward on Mac

    To Forward on Windows > Ctrl+Alt+F

 

Desktop

  1. Hover over the message and click the three dots that appear or right click the message.

     

    A number of useful options will appear and one of them will be the forward function.

How to send a new message using an existing photo?

  1. Select the ‘New Message’ icon or use your existing message. 

  2. Select the picture icon (located on the left side), which will be to the right of the camera icon. 

     

  3. Select the photo from your camera roll. This will bring you directly to the contact list.

Drag and drop an attachment into Spike Desktop and Web

Drag and drop all file types into a message and out of Spike, straight to your desktop! All you have to do is simply drag the file you want into the conversation in Spike until a green plus icon will appear. Drop the file.

 

And there you have it: drag & drop at it’s best!

 

How to send a new message with a photo/video?

 

Mobile

  1. Tap on the ‘New Message’ icon on the bottom right or use your existing message.

  2. Tap on the camera icon at the bottom left of your toolbar.

     

    A short tap will snap a photo and holding down on the button will take a video. The right button lets you toggle between the front and rear cameras.

     

    After taking either a picture or video, you will be directed to your message. You can write your message normally and tap send at the bottom right corner.

 

Desktop

  1. Click on the ‘New Message icon on the bottom right or use your existing message.

  2. Click on the plus sign in the bottom right and get your photo/video from iCloud, recent files or browse your computer to find it.

How to send a quick message response on Mobile 

Setting up your pre-set quick responses:

  1. Go to Settings->Messaging and select Quick Messages.

  2. Then add or edit as many as you’d like:

  3. Once you’ve created your messages, you can enter any conversation and tap on the lighting bolt icon to choose the perfect Quick Message response:

How to send a voice message on Mobile?

Mobile

 

  1. Tap on the ‘New Message’ icon located on the bottom right, or go into an existing conversation.

     

  2. Tap on the ‘Microphone’ icon.

  3. Record your voice message while pushing the blue ‘Press and Hold to record’ icon.

     

  4. When you’re done, release the button, this will direct you to the contact list if its a new message.

 

How to send a new message with a drawing on Mobile?

Mobile

  1. Tap on the ‘New Message’ icon located on the bottom right.

  2. Select the plus icon on the very left of the bottom toolbar.

     

  3. Tap the brush icon.

     

  4. Doodle, draw or write using the color palette and the different brush sizes. Tap ‘Done’ (top right) and you’ll be directed to the contact list.

 

How to schedule a message to Send Later on Desktop

Schedule your messages (also known as delaying messages) to be sent at a later date and time:

  1. Click the options arrow in the compose screen. (When replying:  Click the “Full Editor” in the pop-out composer to find the options arrow)

  2. Click on Schedule Send and select to send later today, tomorrow, next week, or pick and date and time of your choosing.

Undo Send

You  have 10 seconds to Undo a Sent message!

 

 

Mobile 

  1. Long press the message bubble.

     

  2. Tap the Unsend Message button.

     

    After 10 seconds the ‘Unsend Message’ will turn grey or disappear.

Desktop

  1. Click the 3 dots next to the message or right-click the message itself and select ‘Unsend Message’.

     

    After 10 seconds the ‘Unsend Message’ will turn grey or disappear.

What does “Include Conversation History Quote” mean?

In traditional email, the message history is embedded in the mail you send. This shows up as a long thread. In Spike, this is the default option as well. If you want to turn it off, meaning you do not want the message history with each email reply, we will not add the conversation history to each email conversation.

 

In the image below you can see an example of what you receive with a normal email (and with Spike while “show conversation history quote” is on).

 

With Spike, you technically don’t need this turned on, since Conversation mode allows you to see the entire conversation.

 

 

How can I share my location on Mobile?

  1. Create or reply to a new message.

  2. Tap on the location icon on the toolbar.

  3. You’ll need to enable location access to share your current location.

  4. Pin a location on the map.

  5. Tap on the blue tick  on the bottom right corner to share your location.


We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎

chat@spikenow.com