What does “Include Conversation History Quote” mean?

In traditional email, the message history is embedded in the mail you send. This shows up as a long thread. In Spike, this is the default option as well. If you want to turn it off, meaning, you do not want the message history with each email reply, we will not add the conversation history to each email conversation.

In the image below you can see an example of what you receive with a normal email (and with Spike while “show conversation history quote” is on).
With Spike, you technically don’t need this turned on, since Conversation mode allows you to see the entire conversation.

 

We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email at and we’ll be happy to help 😎
chat@spikenow.com