Troubleshooting General Issues
Clearing your device cache to resolve general app misbehavior
Mobile
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From the Main Menu, go to ‘
Settings’ and select ‘Advanced’. -
Under the header of ‘Data’, select ‘Cleanup’.
On Windows
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Uninstall Spike using the Windows Uninstaller.
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Delete the Spike folder under C:\Users\YOUR_USERNAME\AppData\Roaming\Spike (if you are unable to see the AppData folder then you will need to show ‘hidden files’).