Troubleshooting General Issues

Clearing your device cache to resolve general app misbehavior




  1. From the Main Menu, go to ‘Settings’ and select ‘Advanced’.

  2. Under the header of ‘Data’, select ‘Cleanup’.


On Windows

  1. Uninstall Spike using the Windows Uninstaller.

  2. Delete the Spike folder under C:\Users\YOUR_USERNAME\AppData\Roaming\Spike (if you are unable to see the AppData folder then you will need to show ‘hidden files’).

We hope this was helpful!
If you go through these steps and still have trouble, shoot us an email and we’ll be happy to help 😎