Welcome to your Shared Inbox hosted by Spike!

Spike’s Shared Inbox is part of our premium offering. It is more than just another email account—it’s your team’s secret weapon for collaboration.
With Spike’s Shared Inbox, multiple teammates work together to seamlessly answer and manage emails.

Who needs a Shared Inbox?

  • Customer support teams: Consistently provide rapid responses, solve issues collaboratively, and ensure unparalleled customer satisfaction.

  • Sales teams: Never miss a lead again. Work in perfect sync to nurture prospects and slam-dunk those deals faster than ever.

  • Recruiting teams: Streamline application reviews and leave both hiring managers and candidates amazed at your unified approach.

  • Shared-responsibility teams: Whether it’s projects, campaigns, or client accounts, Spike ensures seamless communication, keeping everyone in the loop and driving success forward.

Getting Started

Teamspace admins and owners can get started creating and managing the Shared Inbox. Head to your Teamspace Admin panel, select the Shared Inboxes tab, and click “Set up your Shared Inbox.” Name your inbox, add relevant team members, and you’re ready to go!

Spike’s Shared Inbox is customizable to fit your team’s needs. Add as many Shared Inboxes as your business needs and adjust member access. It’s designed to supercharge your team’s communication and collaboration, making your workflow smoother than ever.

I’ve Just Been Invited to a Shared Inbox, What Now?

To connect to a Shared Inbox, make sure you are logged in to Spike with the relevant Teamspace account, go to Accounts and Settings, select Add Account, and enter the full email address of the Shared Inbox. That’s it! No need to use passwords to access the Shared Inbox. Members who are added to a Shared Inbox will also receive an email with instructions on how to log in.

Managing Your Shared Inbox

You’re not limited to just one Shared Inbox—feel free to create multiple inboxes, each serving its own purpose. This flexibility helps keep your team organized and boosts collaboration.

To manage your Shared Inboxes, head over to the Shared Inbox tab in your Teamspace Admin Panel and select “Shared Inboxes.” From there, you can easily manage and adjust your Shared Inboxes with a few clicks.


Adding Members to Your Shared Inbox

Teamspace admins and owners can manage member access to Shared Inboxes. To add a member, head to the Shared Inbox tab in the Teamspace Admin panel, choose the relevant Shared Inbox, and click the three dots on the right. Select the members you want to add and save. This gives you the flexibility to adjust access permissions as needed.


Remove a Member from a Shared Inbox

To remove a member, Teamspace admins and owners can go to the Shared Inbox tab in the Teamspace Admin panel, choose the relevant Shared Inbox, click the three dots next to the member’s name, and click the X. You won’t need to change passwords when removing a member. The removed member will be automatically signed out from the Shared Inbox account.

How to Deactivate a Shared Inbox

To deactivate a Shared Inbox, go to the Shared Inbox tab in your Teamspace Admin panel, click the three dots, and select “Deactivate Shared Inbox.” Confirm by selecting “Deactivate.” Connected members will no longer have access to the Shared Inbox, but you can reactivate it anytime. Members who are connected to the Shared Inbox before deactivation will not remain connected if you decide to reactivate it.

How to Reactivate a Shared Inbox

Deactivated Shared Inboxes appear at the bottom of the Shared Inbox tab in the Teamspace admin panel. Choose the relevant Shared Inbox, click on the three dots, and select “Activate Shared Inbox.” Add relevant members and click “Save.” Your Shared Inbox is now reactivated.


Each Shared Inbox counts as an additional seat in your billing.

We hope this was helpful!
If you go through these steps and need more help, our team will be happy to help 😎