Data and Security

How to use Touch ID/ Face ID policy and use in Spike

Spike prioritizes keeping your data safe. That’s why we want to be clear about how we recommend that you protect your account.  While we offer Touch ID/Face ID login, we suggest using it as a second line of security, in addition to your iOS or Android devices security.  Touch ID or Face ID login can however help if you have kids that like to play with your phone and can prevent them from deleting messages or sending some personal pictures (or gibberish) to your contacts.

  1. From the main menu, tap on the gear icon on the top right to go to settings.

  2. On the bottom, you will have the utilities section where you will have the option to set Touch ID after providing authentication.

 

Who has access to my data?

We believe privacy and security are imperative to being able to have any conversation and are among our core values at Spike. Spike employees are prohibited from accessing user data. We have technical controls and audit policies in place to ensure that data remains secure. Spike has a zero-tolerance policy for any abuse of these procedures.

 

How is my data stored with Spike?

We store the minimum data that allows us to provide the fastest email experience ever created. The data is stored using the AES-256 algorithm.

You can see more the security measures Spike has in here.

 

How does Spike protect user data?

As users of our own product, we know how important the privacy and security of your data is to you. Spike treats ALL data with the highest level of security to ensure that your data is protected. Being able to communicate and collaborate securely, privately, and seamlessly is imperative to business. That’s why we devote so much attention to email encryption and protecting your data and privacy.

 

All your message data is encrypted using the AES-256 algorithm and we apply software patches on a regular basis and have external security audits by third parties in place to ensure our compliance.

 

How is data encrypted with Spike?

Message data is encrypted with the AES-256 algorithm with a unique key for every message.

When you click to view the entire email, we fetch it from your provider using the IMAP protocol. Privacy and security are our top priority and we never use, manipulate, or share any of our user’s data or information.

 

Spike’s privacy policy

We have a dedicated page for our privacy policy, and you can view it here.

 

How to remove my data from Spike’s servers

Your data can be removed at any time upon your request by sending an email to chat@spikenow.com. In addition, we erase all data after 20 days of inactivity.

 

Deleting your account from Spike will delete all data, including any Notes or Tasks you created on Spike. Please note that once the data is deleted, neither you nor our developers we will be able to retrieve any of your data. Be sure to download or save any materials you created.

  1. On your mobile device, swipe right or tap on your profile picture to reveal the Main Menu. Tap on ‘Settings’
  2. Select the account you’d like to delete to open the ‘Account Settings’
  3. Under ‘Account and Information’ tap on ‘Remove Account’
  4. Tap the toggle so it turns blue to permanently delete your data from Spike

  5. And confirm by tapping ‘Remove account’

*This will delete the specific account you selected. If you want to delete or remove other accounts, you will need to repeat this process for each email account you connected to Spike

What permissions do you need for Android?

When the Spike Android application launches, you’ll be presented with a request for permissions. Here’s the explanation of what Spike requests, and why we request it:

  • R/W external storage – this is needed to access attachment files and to save attachments.
  • Contacts – to access email addresses of contacts on your existing phone.
  • Account – this is used for adding phone accounts (e.g., gmail) to Spike.
  • Camera – take photos/ existing photos for attachments and video for video chat (optional).
  • Microphone – add voice attachments and for audio/video chats (optional).
  • Bluetooth – needed for video chat (optional).
  • Audio setting – needed for video chat (optional).
  • Location – for sharing location attachment (optional).
  • Vibrate – for notification vibration.

How to unsubscribe from Spike’s newsletter

From time to time, Spike sends email newsletters about new features, tips on how to make the most of the app, and more. If you don’t want to receive it, there is an unsubscribe link at the bottom. If you have multiple email accounts in Spike, you’ll need to unsubscribe from each account.

We hope this was helpful!
If you go through these steps and need more help, our team will be happy to help 😎

chat@spikenow.com