Understanding ‘Message’ and ‘Thread’
TL;DR – A ‘Message’ in Spike is a single email message. A ‘Thread’ is a collection of messages with the same subject line.
Whenever we refer to a ‘Message’ in Spike, we mean an email message. Any message that includes at least one recipient, one sender, and also has a subject and body, and may include a file attachment or more. The message is served and stored in your email cloud by your email service provider (ESP). Spike communicates with your email provider in order to be in constant sync with all outgoing and incoming messages.
A ‘Thread’ is a collection of messages. Conventional email applications organize messages in ‘Boxes’. Such as: ‘Sent Items’, ‘Labels’, ‘Archives’, ‘Trash’ etc. Spike takes all of those messages stored in those ‘Boxes’ and reorganize them by People, Groups, or entities. So for example, all emails you sent Jen, and all emails Jen sent you, are organized in one thread called ‘Jen’. If Jen is also using Spike- she will see the same thread on her Spike application and the name of the thread will be Joe (assuming you’re Joe).