Unlocking Team Potential: Top Tools for Internal Communication

Spike Team
By Spike Team, Updated on February 19, 2024, 8 min read
Top internal communication tools

The importance of an effective internal communication strategy cannot be overstated. It’s the backbone of a thriving workplace, fostering a culture of transparency, engagement, and collaboration. Whether aligning team goals, sharing vital company updates, or simply building a cohesive work culture, internal communication is pivotal.



What Is an Internal Communication Tool?

But what exactly is an internal communication tool? At its root, an internal communication tool is any platform, software, or technology that facilitates the exchange of information and ideas within an organization or team. These tools range from comprehensive team chat tools and instant messaging apps to collaborative project management platforms like Jira and digital signage. They are designed not just to transmit information but to engage employees, encourage interaction, and build a shared understanding across different levels and departments of an organization.


The following sections will explore the top internal communication tools transforming how teams connect and collaborate, ensuring that every voice is heard. Every team member is aligned with the organization’s goals and vision.



Internal Communication Tools for Remote and Hybrid Teams


The growth of digital tools has revolutionized internal communication, especially in the context of remote and hybrid teams. Traditional face-to-face interactions have transformed into digital conversations, necessitating tools to bridge the physical gap while maintaining or enhancing communication effectiveness. Employees spend an average of 20 hours a week using digital communication tools. Video conferencing tools, collaborative project management platforms, and real-time chat applications have become the hub of remote and hybrid teams. These tools enable instant communication and collaboration and help maintain human connection, which is essential for team bonding and understanding. As the workplace evolves, these digital tools are critical functions for teams.



Key Tools for Internal Communication


Team Chat: Instant messaging and team chat platforms like Slack and Microsoft Teams have become the go-to for quick, informal communication. They allow for real-time discussions, file sharing, and even integration with other work tools.


Email: Despite the rise of team chat, email remains a cornerstone of internal communication. It’s ideal for formal announcements, detailed discussions, and maintaining a record of communications. It’s also critical for external communication.


Wikis: Team wikis serve as a knowledge base where team members can collaboratively create, edit, and share documentation and information. This is especially useful for onboarding new employees and creating a central repository of company knowledge.


Email Lists: Email lists or groups are still effective for reaching specific organizational departments. They are beneficial for department-specific announcements or discussions where broader engagement is optional.


Each tool plays a unique role in the internal communication ecosystem, catering to different teams’ needs and situations.



Best 10 Internal Communication Tools


Spike for Teams

Spike for Teams


Revolutionizing team communication, Spike for Teams turns traditional emails into a more conversational interface. It’s designed to make email interactions smoother and more chat-like, blending the formality of emails with the immediacy of messaging. Spike’s Priority Inbox streamlines your email workflow, ensuring essential messages are front and center. Its advanced search functionality and integrated voice and video calls make it a comprehensive tool for team communication. For teams, you also get company-wide Channels and Private Group chats. Spike for Teams recently added generative AI capabilities with its Magic AI functionality.


Key features:

  • Priority Inbox
  • Advanced Search
  • Voice and video calls





Widely recognized as a popular choice in team messaging as an internal communication tool, Slack offers a platform for real-time communication and collaboration. Its channel-based messaging system allows teams to segregate conversations by topic, project, or department, enhancing organizational efficiency. Slack’s power lies in its extensive third-party integrations, allowing teams to connect various tools and services seamlessly. File-sharing capabilities further improve its utility as a central hub for team communication.


Key features:

  • Channels for team communication
  • Integration with numerous apps
  • File sharing


Microsoft Teams

Microsoft Teams

As part of the Microsoft 365 suite, Microsoft Teams is a collaboration tool that integrates seamlessly with various Microsoft Office apps. It offers excellent video conferencing features, comprehensive file storage solutions, and extensive app integration, making it a favorite in environments already using Microsoft products. Microsoft Teams is particularly well-regarded for its ability to facilitate internal communications effectively.


Key features:

  • Video conferencing
  • File storage
  • Deep integration with Microsoft Office


Google Chat

A crucial part of Google Workspace, this tool is ideal for those deeply integrated with the Google ecosystem. Google Chat excels in providing efficient direct messages and team rooms, bolstered by its deep integration with Google Workspace services. Its advanced search capabilities and the use of bots for automating tasks make it a versatile tool for internal communication.


Key features:

  • Integration with Gmail
  • Works well with Google Workspace from a compliance point of view



Zoom Chat



Building on the popularity of Zoom Meetings, Zoom Chat extends the platform’s capabilities into the team chat world. It offers a seamless transition between messaging and video calls, file sharing, and a clear indication of availability status. This makes it a strong contender for teams that rely heavily on video conferencing for their communication needs.


Key features:        

  • Seamless integration with Zoom Meetings
  • File sharing and storage
  • Seamless transition between chats from video meetings to chats outside of meetings





Loom is a great tool and stands out with its unique approach to communication through video messaging. Users can easily record and share video updates, making it an excellent tool for asynchronous communication. Features like screen recording, video editing tools, and analytics for video views add to its appeal, especially for teams across different time zones.


Key features: 

  • Asynchronous focus
  • Easily share reviews and feedback on mockups and designs
  • Screen recording
  • Video editing tools
  • Analytics for video views






Predominantly used in software development, Jira is a project management tool that excels in agile project management. Its customizable workflows and integrated reporting make it invaluable for agile teams. Jira’s strength lies in its ability to streamline complex project workflows and enhance team productivity.


Key features:

  • Integration with Slack
  • Deeply integrated into software development workflows



ScreenCloud brings a different flavor to internal communication, focusing on digital signage. This cloud-based content management system allows for the easy creation and scheduling of content, making it ideal for sharing company updates, social media feeds, and more. It’s handy for organizations with physical offices, where screens can be strategically placed to communicate information.


Key features:

  • Cloud-based content management
  • Scheduling and content playlists
  • Integration with social media accounts and RSS feeds


Google Docs

Google Docs has become synonymous with real-time document collaboration. Its ability to allow multiple users to edit documents simultaneously, along with features like comments, revision history, and integration with Google Drive, makes it a staple in many workplaces. It’s particularly effective for collaborative writing, note-taking, and report generation.


Key features:

  • Simultaneous editing by multiple users
  • Comments and revision history
  • Seamless integration with Google Drive




Through Kanban-style boards, Trello offers a visually intuitive way of managing tasks and projects. It’s highly customizable, allowing teams to create workflows that best suit their needs. Integrating various apps and services further enhances flexibility, making it a popular choice for task and project management when other tools are somewhat overkill.


Key features: 

  • Boards, lists, and cards for task management
  • Customizable workflows
  • Integration with various apps and services



Key Considerations for Picking Internal Communication Tools

Selecting the right internal communication tools for your organization involves more than just comparing features and prices. It’s about understanding your team’s needs and how these tools can enhance your workflows and communication. Here are some essential things to consider:

  • Compatibility with Existing Systems

    Ensure the tool integrates smoothly with your current technology stack. Compatibility reduces the learning curve and streamlines workflows.

  • User-Friendly

    The tool should be intuitive and easy to use. If it’s too complicated, adoption rates will likely be low.

  • Scalability

    Choose a tool that can grow with your organization. It should be able to handle an increase in users and data without performance issues.

  • Customization and Flexibility

    Look for tools that offer customization options to suit your team’s specific communication needs.

  • Cost-Effectiveness

    Evaluate the cost against the features and benefits. A more expensive tool might offer better ROI regarding productivity and efficiency gains. Look for tools to combine multiple functions into a single workspace.

  • Support and Training

    Consider the vendor’s level of customer support and training resources. Good support can significantly reduce downtime and improve user experience.

  • Customers Reviews

    Check user feedback and reviews on sites like G2 to measure the tool’s effectiveness and reliability in real-world scenarios.

  • Future-Proofing

    Consider whether the tool keeps up with technological advancements and evolving communication trends. TL:DR: Skating to where the puck is going.

Considering these factors, you can choose an internal communication tool that fits your current needs and supports your organization’s future growth and development.




As we finish our look into the essential internal communication tools for today’s workplace environments, it’s clear that the correct set of tools can be a game-changer, especially for remote and hybrid teams. These tools are not just about keeping everyone connected; they are about building a resilient, adaptive, and cohesive work environment that thrives regardless of physical distance. They enable seamless communication, ensure transparency, and foster community among team members scattered across various locations.


The tools we choose act as the conduits through which ideas flow, decisions are made, and key wins at work are built. They are the backbone of a productive remote workforce, ensuring each team member feels valued, heard, and integral to the organization’s mission.


When considering communication tools for remote teams, looking beyond the basic functionality is crucial. Think about how these tools will fit into the daily routines of your team members, how they will enhance your organizational culture, and how they can be adapted to meet the changing dynamics of your workforce. It’s about finding that perfect balance between technology and human interaction that propels your team toward key goals. Investing in the right communication tools is an investment in your organization’s future, ensuring that no matter where your team members are, they are always just a message away from collaborating toward success.

Spike Team
Spike Team The Spike team posts about productivity, time management, and the future of email, messaging and collaboration.

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